Sync Groups

A Sync Group keeps multiple displays in lock-step playback so they all show the same frame at the same moment. Use them for video walls and multi-screen installations where each screen shows a portion of a larger image, or where visible drift between screens would be obvious.

Navigate to: Sidebar → Sync Groups

When to Use Sync Groups

Use sync groups when:

• You have a video wall: multiple screens tiled together to show one wide image or video.
• You want multiple screens in the same room playing the same content together (e.g. all restaurant TVs showing the same promotion at the same time).
• Slight timing differences between screens would be visible and distracting.

Note

Standard Display Groups do not synchronise playback. Each display independently decides when to advance to the next item, which causes visible drift. Sync groups solve this by coordinating playback across all member displays.

How Sync Groups Work

One display in the group acts as the lead (primary). The others are followers and continuously align their playback to the lead. A follower that drifts will catch itself up.

Requirements for Reliable Sync

For sync to work reliably, the member displays should:

• Be on the same local network. Sync depends on low-latency communication between the lead and followers; displays on different network segments may drift.
• Have matching content and resolution. All displays must have the scheduled content downloaded and must be set to the same resolution. Mismatches cause playback issues.
• Run the same player software version. Different versions may handle timing differently.

If displays fall out of sync, check these three things first.

Browsing Sync Groups

Navigate to Sync Groups in the sidebar. The list shows all sync groups with:

Column	Description
Name	The sync group name
Lead Display	The display acting as the timing reference
Member Count	Number of displays in the group

Creating a Sync Group

1. Navigate to Sync Groups in the sidebar.
2. Click Add Sync Group (top-right).
3. Enter a name (e.g. “Lobby Video Wall”).
4. Click Save.

Adding Displays to a Sync Group

1. Open the sync group.
2. Click Edit.
3. Select the displays to include.
4. Designate one display as the Lead.
5. Click Save.

Scheduling Content to a Sync Group

Schedule content to a sync group the same way you would a single display or display group: go to Schedules and select the sync group as the target. You can also use Overrides to temporarily push urgent content to a sync group.

All member displays then play the scheduled content in sync.

Changing the Lead Display

The lead display is the timing reference for the group. To change it:

1. Open the sync group and click Edit.
2. Select a different display as Lead.
3. Click Save.

Removing a Display from a Sync Group

1. Open the sync group and click Edit.
2. Deselect the display.
3. Click Save.

The removed display goes back to playing independently.

Deleting a Sync Group

1. Click the context menu → Delete and confirm.

Member displays are not deleted; they revert to independent playback.

Permissions

• Viewers can view sync groups.
• Editors can view sync groups.
• Admins can create, edit, and delete sync groups and manage membership.