Overrides
An override immediately replaces whatever a screen is playing with a specific playlist, for a defined duration. Use overrides for emergency messages, surprise promotions, or any situation where you need to take over a screen right now without editing or reprioritising existing schedules.
Get there: Sidebar → Overrides
Creating an override immediately interrupts the screen’s current schedule. The screen starts playing the override playlist as soon as the override activates.
How overrides differ from schedules
Section titled “How overrides differ from schedules”| Schedules | Overrides | |
|---|---|---|
| Target | Screen or screen group | Single screen |
| Priority | Numeric, configurable | Always highest — no schedule can outrank an override |
| Duration | From/until dates + time window | Fixed minutes or indefinite |
| Recurrence | Yes | No — one-time only |
| Where | Schedules page | Overrides page |
What you see on the page
Section titled “What you see on the page”The Overrides page lists all active and upcoming overrides. Completed overrides are removed automatically.
| Column | What it shows |
|---|---|
| Screen | The screen the override targets |
| Started | When the override began (or is scheduled to begin) |
| Ends | When the override expires, or Indefinite |
| Reason | Optional note explaining why the override was created |
| Actions | Cancel button |
A Filter by Screen dropdown narrows the list to a single screen.
Create an override
Section titled “Create an override”Click + Create Override. The dialog has these fields:
| Field | Notes |
|---|---|
| Screen | The single screen to override. |
| Playlist | The playlist to play during the override. |
| Starts At | Date and time the override begins. Click Now to start immediately. |
| Duration | How long the override runs: 30 min, 1 hr, 2 hr, 4 hr, 8 hr, 24 hr, or Indefinite. |
| Reason | Optional note for the audit trail (up to 1,000 characters). |
If the chosen start time overlaps an existing override on the same screen, a warning lists the conflicts before you confirm.
Click Activate Override to save. The screen begins playing the override playlist on its next manifest poll (usually within seconds).
Cancel an override
Section titled “Cancel an override”Click Cancel on the row. A confirmation dialog asks you to confirm. Once cancelled, the screen returns to its normal schedule on its next poll.
Common use cases
Section titled “Common use cases”- Emergency closure — override lobby screens with a “Closed Today” message for a few hours.
- VIP visit — replace default content on specific screens with curated content for the duration of a meeting.
- Breaking promotion — push a flash-sale playlist to one screen immediately without adjusting the existing schedule.
Related
Section titled “Related”- Creating Schedules — standard time-based content assignment.
- Priority & Conflicts — how overrides relate to schedule priority.
- Screen Health — confirm the screen is online before overriding.