Billing Status

Your workspace’s billing state decides whether you can use Stratos normally. Most of the time you won’t notice. This page explains what you’ll see when something needs attention.

State	What it means	What you can do
Trial	You’re trying Stratos. A countdown banner shows how long is left (for example Your trial ends tomorrow).	Use everything your trial includes. Choose a plan any time in Settings → Subscription.
Trial ended	The trial ended without a subscription.	You’re taken to a Trial Ended page: Subscribe now to continue using your workspace and keep all your data. Subscribe to continue.
Active	Your subscription is paid and current.	Everything works.
Past due	A payment failed.	You keep full access during a grace period, with a banner counting down. Update your payment method to fix it.
Read-only	The grace period ended and the payment is still overdue.	You can view everything, but changes are blocked until the payment method is updated.
Suspended	The workspace has been suspended.	Contact support. You can’t use the workspace until it’s reinstated.
Cancelled	The subscription was cancelled.	You keep access until the end of the paid period. After that you’ll need a new subscription.

Fix a payment problem

1. Open Settings → Subscription (or click Update payment method on the banner or page).
2. In the Stripe billing portal, update your card.
3. Once the payment goes through, your workspace returns to Active.

Only people with billing access (usually the Account Owner) can do this. Others should ask them.

Note

In read-only mode screens keep playing what’s already scheduled. What stops is editing: you can look but not change. Saving anything shows a message explaining that the workspace is read-only because its payment is overdue.

Suspended workspaces

A Suspended workspace shows a page with Contact Support. See Contacting Support.

Related

• Plans & Subscription
• Contacting Support