Reporting a Bug
Tell us about a problem in Stratos in a few clicks, with technical details and a screenshot attached for you.
If something in Stratos looks or behaves wrongly, Report a Bug is the quickest way to tell us. It collects the technical details for you, so you only need to describe the problem.
Report a bug
Section titled “Report a bug”- Click the round ? button at the bottom right of any page, then Report a Bug (or go to Support → Report a Bug).
- Under What’s the problem? describe what happened and what you expected to see.
- Choose a Priority: Low (minor visual issue or typo), Normal (annoying but not blocking), High (significant issue affecting work) or Urgent (complete blocker or data loss).
- Check the Screenshot. Stratos captures one of the page automatically, and you can Remove screenshot if it shows something private.
- Submit. A message confirms Bug report submitted and that our team will review it shortly.
What’s attached
Section titled “What’s attached”The dialog tells you exactly what’s included (This report includes):
- the Page you were on,
- your Browser, Device, Language and Timezone,
- the Screen size, and
- the Screenshot (if you keep it).
Bug report or support ticket?
Section titled “Bug report or support ticket?”| Use a… | When |
|---|---|
| Bug report | Stratos itself is misbehaving: an error, a broken page or something that doesn’t work as described. |
| Support ticket | You have a question, need help with setup or billing, or want to request a feature. See Contacting Support. |
- Say what you did just before it happened.
- If you see Something went wrong, click Report bug on that page and we’ll collect the details.
- One problem per report keeps things clear.