Understanding Permissions
Why you can see or change some things and not others, and how to get the access you need.
What you can see and do in Stratos depends on your role. If a page is missing, a button is greyed out, or you see You don’t have access, it’s down to permissions. This is by design, so people only reach what they need.
The short version
Section titled “The short version”- You have a role (for example Viewer, Editor, Manager, Admin).
- You may also get roles from groups you belong to.
- For content in folders, you may have extra access to specific folders.
- Your access is the combination.
Details are in Roles & Permissions.
What each built-in role is for
Section titled “What each built-in role is for”| Role | In a sentence |
|---|---|
| Viewer | Can look at everything, can’t change anything. |
| Editor | Creates and edits content (media, playlists, layouts), but doesn’t schedule or change screens. |
| Manager | Runs operations: scheduling, screens, locations, overrides. |
| Admin | Manages the workspace, people and settings. |
| Account Owner | Everything, including billing and developer tools. |
| Restricted Member | Only what folder grants allow. |
Why can’t I see something?
Section titled “Why can’t I see something?”| What you notice | Likely reason |
|---|---|
| A sidebar item is missing | Your role doesn’t include that area’s view permission. |
| Add or Create buttons are missing or disabled | You can view but not edit. |
| You can see a list but not certain items | Items are in folders you don’t have access to. |
| Delete is missing | You don’t have delete permission. |
| Subscription shows no access | Billing is for the Account Owner. |
| Settings shows fewer pages | Some are for admins. See Settings Overview. |
| A feature is missing entirely | Your plan may not include it (Ad Manager, API keys, webhooks, some widgets). |
Many forms and pages explain themselves, with a note such as Read-only access or Ask an admin to connect.
Checking what you can do
Section titled “Checking what you can do”Open your account in Team → Members → [your name] → Access (if you can see Team), or ask an admin to use Review access for you. It shows each permission and where it comes from.
Asking for more access
Section titled “Asking for more access”Tell an admin what you need to do, and why. They can:
- change your role (Team → Members → Change role),
- add you to a group that already has the access, or
- grant access to a folder.
See Members and Folder Access. Giving the least access that works is good practice.
For admins: good habits
Section titled “For admins: good habits”- Use groups for teams so access follows people as they join and leave.
- Keep Admins and Account Owners few.
- Use Restricted Member with folder grants for contractors and agencies.
- Review who holds powerful roles, and check the Audit Log.