Screen Health
Read screen status, uptime and alerts, and know what to do when a screen goes offline.
Stratos tracks every paired player’s check-ins and turns them into a status, an uptime figure and, when something is wrong, an alert.
Status
Section titled “Status”| Status | Meaning |
|---|---|
| Online (green) | The player has checked in recently. Content is up to date. |
| Stale (amber) | The player is checking in late. Content changes may be delayed. |
| Offline (red) | The player hasn’t checked in for a long while. It may keep showing cached content, but changes won’t reach it until it reconnects. |
| Unprovisioned / Not paired (grey) | No player is paired with the screen. |
The thresholds come from the workspace setting Offline after (default 5 minutes). A screen is Online if it checked in within that time, Stale up to three times that, and Offline beyond it. Change it in Display & Publishing (1 to 60 minutes).
In the Screens list the Online tile counts online screens, and the Offline tile counts every screen that isn’t online: stale, offline and unpaired.
Where you’ll see alerts
Section titled “Where you’ll see alerts”- Dashboard: the Alerts tile and widget list offline and stale screens. See The Dashboard.
- Bell icon in the top bar: a count badge and a dropdown grouped into Offline, Stale and System. Click an item to open that screen. System announcements open in a message window.
- Screen page: a banner at the top of the screen explains the problem and offers a next step. See The Screen Page.
- Email: configure who is emailed when screens go offline in Notifications.
Uptime
Section titled “Uptime”
Each screen’s Health tab reports, for 24h, 7d or 30d:
| Figure | Meaning |
|---|---|
| Availability | The share of the period the player was online. |
| During schedule | The same measure, counting only the time when content was scheduled to play. A screen that is off overnight by design isn’t penalised. |
| Time down | Total time offline. |
The chart shows availability per hour (24h) or per day (7d, 30d), with the average marked.
Things to know:
- Uptime is measured in 5-minute buckets. A gap in check-ins counts as offline.
- Screens with no player show No device — uptime unavailable, not a low number.
- Data starts when a player is first paired, so a new screen shows Collecting uptime data… for a few minutes.
- During schedule uses the screen’s current schedules. If you edit schedules, past periods aren’t recalculated.
On the dashboard, Playback Health shows daily uptime across all screens for 7, 14 or 30 days.
Content deliveries and commands
Section titled “Content deliveries and commands”The Health tab also lists:
- Content deliveries: each publish to this screen and whether it was received and applied.
- Device commands: reboots, refreshes, screenshots and updates you’ve sent, and their outcome.
If a screen is offline
Section titled “If a screen is offline”- Open the screen and read the banner. It tells you when the player was last seen.
- Check the display and player have power and a working network connection.
- Use Ping on the Device tab. If it responds, refresh content.
- Read the Device logs on the Device tab for errors.
- Try Reboot from the Device tab or More actions menu. The display goes blank while it restarts.
- Still offline? See Player Troubleshooting, or contact support.