Screen Health
Keeping your screens running smoothly is critical. The Screens page gives you real-time visibility into every display on your network. This article explains how to read the health indicators and take action when something goes wrong.
Status Indicators
Section titled “Status Indicators”Every screen shows a status badge:
| Status | Meaning |
|---|---|
| Online (green) | The player has checked in within its expected interval. Content is playing normally. |
| Offline (red) | The player has not checked in. The screen may be powered off, disconnected, or experiencing network issues. |
| Pending (amber) | The player has connected but has not yet been authorized. It cannot display content until authorized. |
Last Check-in
Section titled “Last Check-in”The Last Check-in column shows a relative time (“3 minutes ago”, “2 days ago”). This tells you when the player last contacted the Stratos server. A screen marked Online but with a stale check-in time may be about to go offline.
Fault Badges
Section titled “Fault Badges”When a player reports an error, a red fault badge appears on the screen row. The number indicates how many unresolved faults are pending. Click the badge to see the fault details:
- Content errors — a layout failed to load, a media file is missing.
- Network errors — the player couldn’t reach the server.
- Hardware errors — storage full, display disconnected.
Faults are also visible on the screen detail page under the Faults tab.
Verifying Content Playback
Section titled “Verifying Content Playback”Collect Now
Section titled “Collect Now”If you’ve made changes to a screen’s schedule or layout and want them applied immediately, right-click the screen row and select Collect Now. This tells the player to contact Stratos right away and pull any pending updates.
Request Screenshot
Section titled “Request Screenshot”Right-click a screen row → Request Screenshot. Stratos asks the player for a screenshot of what’s currently on screen. The page polls until the screenshot arrives (up to 30 seconds), then displays it. This is the fastest way to verify that the right content is playing without visiting the physical location.
When a Screen Goes Offline
Section titled “When a Screen Goes Offline”- Check the last check-in time. If it’s recent, the screen may just be between check-ins.
- Send a Collect Now command. If the player responds, it may be a transient network issue.
- Request a screenshot. If the screenshot succeeds, the player is running but may have a display issue.
- Restart Player. Right-click → Restart Player. This restarts the player application without rebooting the device.
- Reboot Display. If the player is unresponsive, right-click → Reboot Display. This power-cycles the entire device.
Related
Section titled “Related”- Adding a Screen — authorize and configure new screens.
- Pairing a Device — initial device setup.
- Player Troubleshooting — deeper troubleshooting steps.